Privacy policy

Last updated: May 30, 2026

1. OVERVIEW
This Privacy Policy describes how Potzy collects, uses, and shares information
when you visit or purchase from potzy.store.

2. INFORMATION WE COLLECT
We automatically collect device information (browser type, IP address, cookies)
and browsing behavior. When you purchase, we collect: name, billing/shipping
address, payment information (processed securely), email, and phone number.

3. HOW WE USE YOUR INFORMATION
- Process and fulfill orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Improve our website
- Send marketing communications (with consent)
- Comply with legal obligations
- Prevent fraud

4. LEGAL BASES FOR PROCESSING PERSONAL INFORMATION
For EEA/UK residents, we process your data based on:
- Contract performance: to fulfill your order
- Legitimate interests: to improve services and prevent fraud
- Consent: for marketing communications
- Legal obligation: to comply with applicable laws

5. APPLICABLE CANADIAN PRIVACY LAWS
As Potzy operates from British Columbia, Canada, our processing of personal
information is subject to the Personal Information Protection and Electronic
Documents Act (PIPEDA) at the federal level, and the Personal Information
Protection Act (PIPA) of British Columbia where applicable.

Under these laws, you may have the right to access, correct, or withdraw
consent regarding the personal information we hold about you. You may also
lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC)
or the Office of the Information and Privacy Commissioner for BC (OIPC).

To exercise these rights, contact us at potzy.info@gmail.com.

6. HOW WE SHARE YOUR INFORMATION
- Shopify: our e-commerce platform (https://www.shopify.com/legal/privacy)
- Payment processors: to process payments securely
- Shipping carriers: to deliver your order
- Marketing platforms (Meta, TikTok, Google): aggregated analytics only

We do not sell your personal information.

7. BEHAVIORAL ADVERTISING
We use personal information to show relevant advertisements. You can opt out
through the Digital Advertising Alliance portal or your device settings.

8. COOKIES
We use cookies to power our store and understand site interactions.
You can control cookies through your browser settings.

9. YOUR RIGHTS
Depending on your location, you may have rights to: access, correct, delete,
restrict, or port your personal information, and to withdraw consent.
Contact potzy.info@gmail.com to exercise these rights.

10. DATA RETENTION
We retain personal information as long as necessary to fulfill the purposes
in this policy or as required by law.

11. SECURITY
We implement reasonable technical measures to protect your information.
No internet transmission is 100% secure.

12. CHILDREN
Our store is not directed to children under 13. We do not knowingly collect
data from children under 13.

13. CHANGES
We may update this Privacy Policy. Changes will be posted with an updated date.

14. CONTACT
potzy.info@gmail.com | Surrey, BC, Canada