Shipping Policy
Shipping Policy
Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7-12 business days |
| Canada | 7-15 business days |
| International | 10-20 business days |
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — keep an eye on our store for deals!
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order at any time on our Track Order page.
Delays
While we do our best to meet estimated delivery times, delays may occasionally occur due to customs, weather, or carrier issues. If your order is significantly delayed, please contact us and we'll do our best to help.
Lost or Stolen Packages
Potzy is not responsible for lost or stolen packages once marked as delivered. If this happens, please contact your local carrier or reach out to us and we'll assist you as best we can.